Terms & Conditions

If you have any questions , please contact us at sales@sweetie-treats.com

Sweetie Treats is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase – Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. Please note that all prices quoted include VAT at 20 percent.

We accept all major cards via WorldPay. Not withstanding the first paragraph above, If you are shopping from outside of the UK, your credit card company will convert the transaction to your own currency.

When your confirmation of order is received, it is to indicate that we have received the order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case of an unscheduled manufacturers price increase, errors & omissions on our part, or we are no longer able to supply a particular product due to manufacturing or supply issues. If there is a variance in your order, we will contact you first to ensure that any change is acceptable. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. If you receive the order not as advertised Sweetie Treats will collect and refund with immediate effect at no cost to the buyer.

If there are products you may wish to purchase which cannot be found in our store, please don’t hesitate to contact us either by phone or e-mail, when we will endeavour to source them for you.

For large or complicated orders, we would prefer to discuss your requirements first. When delivery schedules, large order discounts can be arranged.

Returns Policy – Goods are not supplied on a ‘Sale or Return’ basis.

If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 30 days of receipt and the item is returned in an unused, original condition and in the original packaging, you will be liable for the cost of the return. We reserve the right to refund the cost of the goods minus the cost of shipping.

Dates Disclaimer – We aim to ship all items with reasonable shelf life. 2-12+ months, if you would like to purchase and are concerned of dates, please get in touch, and we will be happy to give you dates on items before purchase. Items purchased that are considered short dates will be reviewed case for case if a refund request is made after purchase.

Tax Charges – For orders made from the UK or other European Union Countries, prices quoted now include VAT.

Cancel Order: If you wish to cancel your order after placing it, just call or email with your order id, and we will be happy to cancel the order.

Refunds & Returns: If you wish to send back your item as you are not happy we are happy to refund you. Please note, if you have purchased an item with free shipping, we reserve the right to refund the cost of the goods minus the cost of shipping.

Shortages – Shortages must be reported wihin 24 hours of recieving the order. Failure to do so will result in a no claim on any missing goods.

Damages & Claims: If you receive your order damaged, you must sign for the item as “DAMAGED“. We also require photographic evidence of the item(s) claimed for clearly showing damage to external packaging, internal packaging, parcel label on item and damage to the item. Failure to do so will result in us not being able to refund or replace items.

Credit Card Security – WorldPay uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate Worldpay to obtain confidential information.

Cancellation Fee – We reserve the right to charge a cancellation fee if you the (customer) wish to cancel.

Privacy Policy – Sweetie Treats do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.